Wed 17 Feb 2010
Because of the rather stark nature of clause 6* in Brompton’s warranty terms and conditions, I asked them to clarify the issues surrounding modifications and the warranty. The response is much more nuanced, and sounds very reasonable to me:
This limitation on the warranty for the bike is aimed at those that are significantly modifying the frame e.g. stretching the fork or rear frame to get a bigger over locknut dimension so they can fit an electric motor or Rohloff hub; or are in some other way affecting the loading on the frame e.g. a mountain drive; or are adding bits that change the loading on the frame e.g. fitting a child seat to the front carrier block. These are examples of mods that owners, dealers and distributors have undertaken and all invalidate the warranty as they are likely to adversely affect the life of the frame.
I think that in practice we would not question a warranty claim on a
frame component if the bike turned up with non-standard tyres, or even had different brake callipers or brake pads. However, we would take issue if someone modified their forks or rear frame to allow use of V, or side-pull brakes, as that entails a frame modification. It’s really akin to the principle that car manufacturers have, which is if you modify your car to ’soup it up’ in any way e.g. for rally driving, or you lower the suspension etc. etc. then they rightly say the car is then not being used in the way it was designed and the warranty is nullified. They don’t specify what make tyres or brake pads you have to use, and they probably wouldn’t baulk at the boy-racer bits of body work modification, as that’s just cosmetic, but they certainly wouldn’t support the car if it’s got a different gearbox, engine, suspension etc to that originally fitted.
I also asked whether Kinetics customers who were still within their warranty period could have their bike serviced by me without invalidating their warranty. Brompton replied that they have no issue with me continuing to service Bromptons.
So some good clarification there, and it all sounds reasonable to me – historically, the ad-hoc agreement was always that my modifications wouldn’t necessarily invalidate the warranty, it’d be decided on a case-by-case basis. Not that we’ve ever had a case
And good news on the second point too – I’m still very happy to service your Brompton, it won’t affect your warranty, and if you bought it from me of course you don’t pay for labour – only parts.
*Clause 6 says “The bicycle must not have been subject to any modification, repair or replacement other than as authorised by Brompton”
February 17th, 2010 at 12:06 pm
8-speed kits: Quite a few people ask if fitting an 8-speed kit will affect their warranty – it is up to Brompton, of course, who will probably only decide after looking at the bike, but the above clarification means it probably won’t. The 8-speed kit involves no modification of the frame*, and no unusual loading on the frame.
*Apart for a small amount in a few cases. Because of manufacturing tolerances with the titanium frames, some titanium frames need to have a small amount filed off the inside of the chainstay to allow the larger 8-speed cog to fit. Some old Bromptons with narrower dropout widths need the dropouts widened from 110mm to 115mm. I’d estimate that only 5% of bikes need any frame modification.